Terms of service

1. Scope and accounts

These terms cover the Prime Postcards website, campaign platform, design services, audience tools, and printing and mailing services offered by Prime Postcards LLC. A signed order form may set additional terms for a particular service. An order form controls only the specific provisions it expressly changes.

You must be at least 18, able to enter a contract, and authorized to act for your business. Provide accurate account information, protect your login, and notify us promptly of suspected misuse. You are responsible for authorized activity in your account and for the people you invite to it.

2. Plans, payments, and cancellation

Free has no monthly subscription fee. Prime is $250 per month and renews monthly until canceled. Standard 6 × 9 postcard rates are $1.30 on Free and $1.00 on Prime. Postcards are not included in the subscription. Custom audience data is $0.10 per eligible mailing record, per campaign use. A postal CSV you supply has no audience-data fee. Taxes and approved additional charges may apply.

Review the campaign total before ordering. Volume discounts for campaigns over 10,000 postcards and higher-tier arrangements must be reflected in your quote or written agreement; they do not apply retroactively. Larger campaigns may require coordination with our team.

You can cancel Prime anytime in Plans & billing to stop the next renewal. Access continues through the paid period. Canceling a subscription does not cancel an existing campaign or reverse work already performed. Contact support@primepostcards.com with questions about refund eligibility for subscriptions, data processing, design work, and campaigns. Any required notice of pricing changes will be provided before new charges apply.

3. Artwork approval and production

You approve the final artwork, business details, offers, dates, recipient selection, and campaign total. You are responsible for checking both sides, print dimensions, safe areas, image quality, QR destinations, mailing clearance, and any required advertising disclosures. Automated checks and design assistance do not replace your final review.

After an order enters production or postal processing, changes or cancellation may no longer be possible. Contact us promptly about an error; we will review the actual production status and available remedies. Estimated processing and delivery windows are estimates, not guaranteed arrival dates. Postal handling, address issues, holidays, and events outside our control can affect delivery. Screen colors and physical print colors can differ.

4. Lists, matching, and responsible mailing

You must have the rights and legal authority to upload, match, process, and mail to the contacts you provide. Maintain accurate suppression lists and honor applicable opt-outs. Do not upload sensitive information that the service is not designed to handle, such as medical records, payment-card data, government identifiers, or children’s information.

Email and phone matching seeks associated mailing addresses; results, accuracy, and deliverability are not guaranteed. Review available counts and pricing before placing an order. Purchased and matched recipient records are for permitted campaign use within Prime Postcards, not resale or downloadable databases. Additional data-provider restrictions may apply and must be disclosed before use.

5. Design services and intellectual property

You retain ownership of the logos, artwork, copy, and other materials you bring to us. You grant us a limited license to process, adapt for production, store, reproduce, and transmit those materials as necessary to provide the services you request, including through service providers. This does not grant permission to use your branding as a public testimonial.

Prime includes unlimited in-house design requests. Scheduling, revisions, and campaign requirements are coordinated with your dedicated account and strategy team; this does not mean unlimited simultaneous work or unlimited AI generation. Your use of platform templates, team-created designs, AI outputs, fonts, photographs, and purchased data is also subject to the licensing and acceptable-use policy.

6. Service limits and suspension

We may pause a campaign or account when necessary to investigate suspected fraud, prohibited content, security issues, nonpayment, or a legal obligation. When practical, we will explain the issue and allow you to address it. Service availability can be affected by maintenance, third-party providers, or interruptions beyond our control.

7. Results, warranties, and liability

No particular response rate, sales result, return on investment, match rate, or postal delivery outcome is promised. Except for commitments expressly made in an approved agreement and rights that cannot lawfully be excluded, the service is provided on an as-available basis.

8. Disputes, changes, and contact

Contact support@primepostcards.com with an account or campaign concern so we can investigate. Changes to effective terms will be dated and communicated as required; they will not retroactively alter an already approved order without an appropriate basis.